HanBeautyUS Policies

Return and Refund Policy

Last updated: July 29, 2026

At HanBeautyUS, customer satisfaction, product authenticity, hygiene, and safety are important to us. Because skincare, cosmetics, sunscreens, and personal-care products are intended for individual use, returns are subject to the eligibility, timing, and documentation requirements below.

This policy applies to purchases made directly through HanBeautyUS.com. Orders placed through Walmart or another third-party marketplace are also subject to the rules of the original sales channel.

Key facts

• Standard return requests must be submitted within 30 days of recorded delivery.
• Products must generally be unopened, unused, and in their original undamaged retail packaging.
• Damaged, defective, leaking, opened-on-arrival, or incorrect items should be reported within 7 days of delivery.
• All returns require prior written authorization from HanBeautyUS.
• For every approved eligible return from a contiguous U.S. address, HanBeautyUS will provide one prepaid return label at no charge to the customer.
• A return authorization or prepaid label does not, by itself, guarantee approval of a refund.
• Original shipping charges are not refundable for preference-based returns.
• Approved refunds are issued to the original payment method after receipt and inspection, unless applicable law or the original sales channel requires a different process.

On this page

1. Scope and legal rights
2. Standard return eligibility
3. Non-returnable items
4. Damaged, defective, leaking, opened-on-arrival, or incorrect items
5. Carrier-related loss or damage
6. Required photographic evidence for shipping claims
7. How to start a return
8. Return authorization
9. Free prepaid return label
10. Return packaging and inspection
11. Refunds
12. Original shipping and delivery charges
13. Order cancellations and shipping delays
14. Undeliverable, refused, and incorrectly addressed orders
15. Sets, bundles, promotions, and free gifts
16. Product safety, adverse reactions, and manufacturer responsibility
17. Third-party marketplace orders
18. Payment disputes and chargebacks
19. Return abuse and suspected fraud
20. Contact
21. Frequently asked questions

1. Scope and legal rights

This policy governs voluntary returns and refund requests for orders placed directly through HanBeautyUS.com. By requesting a return, the customer agrees to follow the written return instructions and to provide accurate information and all reasonably available evidence concerning the order and reported issue.

Nothing in this policy excludes, restricts, or waives any warranty, remedy, consumer-protection right, product-safety obligation, or other right that cannot lawfully be excluded or limited. When a mandatory law or an applicable marketplace rule provides greater protection, that law or rule controls.

2. Standard return eligibility

A standard return is a return based on preference, ordering error, change of mind, or another reason that does not involve a damaged, defective, incorrect, lost, or materially nonconforming item.

To qualify for a standard return:

• The request must be submitted within 30 days of the recorded delivery date.
• The product must be unopened and unused.
• Any factory seal, safety seal, shrink wrap, or tamper-evident closure must be intact.
• The original retail box and packaging must be complete, undamaged, and in resalable condition.
• All caps, pumps, applicators, inserts, accessories, and included components must be returned.
• The customer must provide the order number or other reasonable proof of purchase.
• The return must receive written authorization before shipment.

If a product does not have a factory seal, “unopened” means that it shows no signs of being opened, dispensed, tested, used, or tampered with and that its original retail packaging remains intact.

3. Non-returnable items

The following items are generally not eligible for a standard preference-based return:

• Products that have been opened, used, tested, dispensed, altered, contaminated, or tampered with.
• Products with broken or removed seals.
• Products returned with missing, altered, or materially damaged retail packaging.
• Products damaged after delivery through misuse, improper storage, mishandling, or inadequate return packaging.
• Items clearly identified as Final Sale before purchase.
• Gift cards.
• Free gifts and promotional items, which have no refundable cash value.
• Individual components separated from a set, bundle, kit, or promotional package.
• Items not purchased from HanBeautyUS or that cannot reasonably be connected to a valid order.
• Items returned without prior authorization or sent to an unauthorized address.

These exclusions govern voluntary preference-based returns. They do not eliminate remedies that may apply when paid merchandise is defective, materially nonconforming, incorrectly supplied, or otherwise protected by applicable law.

4. Damaged, defective, leaking, opened-on-arrival, or incorrect items

If an item arrives damaged, defective, leaking, opened, or different from what was ordered, contact HanBeautyUS within 7 days of the recorded delivery date. Prompt notice helps us preserve evidence and seek recovery from the carrier, distributor, or manufacturer when appropriate.

The initial request must include:

• The order number.
• The customer’s name and email address.
• The name and quantity of every affected item.
• A clear written description of the issue.
• The complete photographic evidence described in Section 6, to the extent reasonably available.

Opening a product solely because the reported defect could not reasonably be discovered while the product remained sealed does not automatically disqualify the claim.

Depending on the circumstances, available inventory, applicable law, and marketplace requirements, an approved resolution may include a replacement, refund, store credit accepted by the customer, or another lawful remedy.

5. Carrier-related loss or damage

Loss or damage that may have occurred while a shipment was handled by UPS, FedEx, USPS, or another carrier may require a carrier claim. HanBeautyUS may request the customer’s cooperation in preserving and documenting the shipment.

A carrier claim between HanBeautyUS, Shopify, a marketplace, and the carrier is separate from the customer’s return or refund request. The customer’s rights will not depend solely on whether the carrier approves or pays the claim.

Please preserve, when reasonably possible:

• The original outer shipping box, mailer, or envelope.
• The original carrier label and tracking number.
• All internal packing and protective materials.
• The packing slip or order insert.
• The affected products and individual retail boxes.
• All caps, seals, pumps, applicators, and other components.

Do not discard, clean, repair, continue using, or materially alter the products or packaging while the matter is under review, unless doing so is reasonably necessary for health or safety.

6. Required photographic evidence for shipping claims

A single isolated photograph of an opened or damaged product is generally insufficient for a carrier-damage claim because it may not establish the identity of the shipment, the order number, the tracking number, or the condition of the outer package at delivery.

Photographs should be clear, unedited, and taken before the shipment or packaging is discarded. HanBeautyUS may request additional photographs or a short video when reasonably necessary to connect the affected goods to the specific shipment.

These requirements are not a judgment about the customer’s credibility. They are intended to establish a documented chain between the merchandise, order, package, carrier label, and reported damage, and to satisfy the evidence requirements commonly imposed by UPS, FedEx, USPS, Shopify, and other sales or shipping platforms.

HanBeautyUS will review all evidence reasonably available. Missing evidence may limit or prevent a carrier claim, but it will not automatically eliminate any consumer right or remedy that cannot lawfully be waived.

7. How to start a return

Email info@hanbeautyus.com and include:

• Your order number.
• The item or items and quantity you wish to return.
• The reason for the return.
• All photographs and documents applicable to the request.

Do not send merchandise before receiving written return authorization and instructions. The approved return address may differ from the company’s contact address.

8. Return authorization

Approval of a return request means that the identified merchandise may be sent to HanBeautyUS for inspection. A return authorization does not, by itself, constitute:

• An admission of fault or legal liability.
• A final determination that the product is defective.
• A final determination that carrier damage occurred.
• Final approval of a refund or a particular refund amount.
• A promise that the original outbound shipping charge will be reimbursed.

9. Free prepaid return label

For every approved eligible return shipped from an address within the contiguous United States, HanBeautyUS will provide one prepaid return shipping label at no charge to the customer.

The free label is limited to the products and quantities listed in the written return authorization. It must not be used for unrelated merchandise, oversized packaging, or additional items that were not approved.

Providing a prepaid label authorizes transportation of the approved merchandise back to HanBeautyUS for inspection. It does not automatically establish fault, product defect, carrier liability, or final refund eligibility.

HanBeautyUS does not deduct the cost of the first approved prepaid return label from an otherwise approved refund. A replacement label requested because the original label was lost, misused, or allowed to expire may be handled separately after disclosure to the customer and only when permitted by law.

10. Return packaging and inspection

The customer must package the return securely and include all items and materials requested in the return authorization. HanBeautyUS may inspect:

• Product identity and quantity.
• Seal, cap, closure, and dispensing condition.
• Signs of opening, use, substitution, contamination, or tampering.
• Missing components or packaging.
• Damage occurring during return transportation.
• Whether the returned item matches the original order.
• Whether the reported condition is consistent with the available evidence.

If a standard return does not meet the disclosed eligibility requirements, HanBeautyUS may deny the return or reduce the refund by a specifically identified and legally permitted amount. HanBeautyUS will provide the reason for any denial or deduction.

11. Refunds

• Approved refunds are issued to the original payment method unless applicable law or the original sales channel requires otherwise.
• A return label, return authorization, or return tracking scan does not by itself mean that a refund has been approved.
• For delivered merchandise, HanBeautyUS normally initiates an approved refund within 5 to 10 business days after the return is received and inspected.
• Applicable sales tax attributable to refunded merchandise will be included in the refund.
• Banks, card issuers, Shopify, and marketplaces may require additional time to post the credit.

HanBeautyUS does not impose an undisclosed restocking fee. Any lawful deduction will be specifically identified and explained.

12. Original shipping and delivery charges

Preference-based returns

Original outbound shipping, delivery, handling, and expedited-service charges are non-refundable when the return is based on preference, change of mind, customer ordering error, or another reason not attributable to HanBeautyUS or a materially nonconforming delivery.

Partial carrier-damage claims

When only part of an order is affected by carrier damage and the customer keeps the remaining conforming merchandise, the original outbound shipping charge is not automatically refundable. HanBeautyUS may replace or refund the affected merchandise as appropriate.

Entire order lost, undelivered, or materially nonconforming

If the entire order is lost, not delivered, or rightfully rejected because the delivered goods are materially nonconforming, HanBeautyUS will provide a replacement without an additional standard shipping charge or issue the refund required by applicable law and the original sales channel. When a full refund is legally required, it may include the original standard shipping charge.

Confirmed HanBeautyUS error

If the entire order must be returned because of a confirmed HanBeautyUS packing or fulfillment error, HanBeautyUS will refund the applicable original standard shipping charge. For a partial return, any shipping adjustment will be based on the affected portion of the order and applicable law.

13. Order cancellations and shipping delays

A cancellation request submitted before fulfillment is not guaranteed, but HanBeautyUS will make a reasonable effort to stop the order before shipment.

If HanBeautyUS cannot ship within the time stated at checkout or within the period required by applicable law, HanBeautyUS will provide any required delay notice and cancellation option. Properly canceled, unshipped orders are not subject to the merchandise-inspection period.

14. Undeliverable, refused, and incorrectly addressed orders

Customers are responsible for providing a complete and accurate shipping address before fulfillment.

When a package is returned because of an incorrect or incomplete address supplied by the customer, refusal, failure to claim the parcel, unavailable access, or exhausted delivery attempts not caused by HanBeautyUS or the carrier, the original outbound shipping charge is non-refundable.

This section does not apply when non-delivery resulted from an address error by HanBeautyUS, a documented carrier error, or another circumstance for which applicable law or marketplace rules require a different remedy.

15. Sets, bundles, promotions, and free gifts

Sets, bundles, kits, and promotional packages are sold and administered as a single commercial unit. Individual components may not be separated and returned for a partial preference-based refund.

• Free gifts, samples, bonus items, and promotional items have no refundable cash value and are not independently refundable or exchangeable.
• Discounts, promotional credits, bundle savings, and coupon values are not independently refundable.
• A standard preference-based return of a paid set, bundle, or kit requires return of the entire set, unopened, unused, complete, and in its original packaging.
• If any required component or promotional item is missing, the return may be denied or adjusted only as permitted by law and the disclosed promotional terms.

No cash refund is issued for a free gift, sample, bonus item, discount, or promotional credit under any circumstance. However, a paid set, bundle, or kit that is defective, materially nonconforming, or incorrectly supplied remains subject to the remedies required by applicable law and the original sales channel.

16. Product safety, adverse reactions, and manufacturer responsibility

HanBeautyUS is an independent retailer and reseller of third-party skincare, cosmetic, sunscreen, and personal-care brands. HanBeautyUS does not formulate or manufacture the branded products it resells. Products are sourced from suppliers represented to HanBeautyUS as authorized or appropriate for U.S. distribution.

HanBeautyUS does not independently certify that every manufacturer, distributor, product, claim, registration, listing, license, or regulatory authorization satisfies every federal, state, or local requirement. Product status may differ according to whether an item is regulated as a cosmetic, over-the-counter drug, or another product category.

When HanBeautyUS receives a product-quality or adverse-reaction complaint, its ordinary role is to:

• Document the order, product, lot or batch number, photographs, and reported facts.
• Preserve relevant sales and fulfillment records.
• Notify the applicable authorized wholesale distributor, brand owner, responsible person, or manufacturer.
• Cooperate with a lawful safety review, recall, replacement, or refund process when appropriate.
• Provide the customer with available manufacturer or regulatory reporting information when appropriate.

To the maximum extent permitted by law, HanBeautyUS does not assume the manufacturer’s responsibility for the design, formulation, manufacture, testing, or factory labeling of a product that HanBeautyUS did not manufacture, relabel, repackage, or materially alter.

This statement does not exclude or limit responsibility arising from HanBeautyUS’s own storage, handling, marketing statements, labeling changes, fulfillment, representations, actual knowledge of a defect, creation of a defect, or any duty that cannot lawfully be waived.

Individual sensitivity, irritation, allergy, fragrance preference, texture preference, or incompatibility with a skincare routine does not automatically establish that a product is defective. Stop using a product if you experience an adverse reaction and seek appropriate medical attention when needed.

Contact HanBeautyUS promptly with the order number, product name, lot or batch information if available, a description of the reaction, and photographs. Customers may also report product problems or adverse events directly to the U.S. Food and Drug Administration.

17. Third-party marketplace orders

Orders placed through Walmart or another third-party marketplace are subject to the return, refund, shipping, buyer-protection, and dispute procedures of that platform.

Customers should initiate marketplace returns through the original marketplace account or order page when required. If this policy conflicts with a mandatory marketplace rule, the marketplace rule controls that transaction.

18. Payment disputes and chargebacks

Please contact HanBeautyUS first so we can review and attempt to resolve the issue. Nothing in this policy prevents a customer from exercising a lawful right to dispute a charge.

A pending chargeback may prevent HanBeautyUS from issuing a separate refund through the original transaction while the payment provider controls the disputed funds. HanBeautyUS may provide relevant order, delivery, communication, return, and inspection records to the payment provider or marketplace.

19. Return abuse and suspected fraud

HanBeautyUS may deny a voluntary return or take other reasonable action when there is a documented and reasonable basis to believe that the request involves substitution, empty packaging, altered evidence, intentional damage, false delivery information, repeated abuse, or other fraudulent conduct.

Any denial will be based on the available facts and will not limit rights that cannot lawfully be waived.

20. Contact

21. Frequently asked questions

Can I return an opened skincare product?

Generally, no, when the return is based on preference or change of mind. A product opened only because a defect could not reasonably be discovered while sealed may still be reviewed under the damaged or defective item procedure.

How long do I have to request a return?

Standard return requests must be submitted within 30 days of delivery. Damaged, defective, leaking, opened-on-arrival, or incorrect merchandise should be reported within 7 days.

Does receiving a prepaid label mean my refund is approved?

No. A prepaid label authorizes the return for inspection. It does not automatically approve a refund.

Who pays return shipping?

For every approved eligible return from a contiguous U.S. address, HanBeautyUS provides one prepaid return label at no charge. The cost of that first approved label is not deducted from an approved refund.

Is the original shipping charge refundable?

Original shipping is not refundable for preference-based returns. For a partial carrier-damage claim, it is not automatically refundable. If the entire order is lost, undelivered, materially nonconforming, or affected by a confirmed HanBeautyUS error, HanBeautyUS will provide the remedy required by applicable law and the original sales channel.

What photographs are required for a damaged shipment?

Submit a complete verification photograph showing the affected products, outer package, readable carrier label, tracking number, and order documentation together. Also submit photographs of all sides of the package, the interior packing materials, product identification, and close-ups of every reported area of damage.

Are free gifts, promotional items, or individual bundle components refundable?

No. Free gifts, samples, bonus items, promotional credits, discounts, and individual components separated from a set or bundle have no independent refundable cash value.

When will I receive my refund?

For returned merchandise, approved refunds are normally initiated within 5 to 10 business days after receipt and inspection. Your financial institution or marketplace may need additional time to post the credit.

Important: This policy explains HanBeautyUS return procedures. It does not replace or reduce any non-waivable rights provided by applicable federal, state, or local law.